Hexagon Releases AI Tool for Real-Time Emergency Analysis

Between smartphones, IoT censors and automated alerts, the volume of data that flows through some 911 call centers on any given day has grown exponentially over the past decade. When a center is inundated with calls about a single incident, the ability to know which calls are related, and then dispatch the nearest and most-needed response units to their location, can be more than any one, manual call taker can handle. With this in mind, the Safety and Infrastructure division of the technology company Hexagon created an AI-based tool for recognizing related incidents in real time and helping call takers coordinate a response. A news release on Tuesday announced the software as HxGN OnCall Dispatch Smart Advisor, or Smart Advisor for short. The company's Strategic Product Manager Jack Williams told Government Technology that more than 18 months ago, he and some colleagues in the Safety and Infrastructure division wanted to see what public safety challenges might be solved with recent innovations in AI, machine learning and advanced statistics.