I learned how to break bad news to patients and loved ones more from business school than medical school

I practiced the words in my head one more time before I picked up the phone and dialed. When my patient's son answered, I froze for a moment, imagining the roles were reversed and I was about to receive the news that I had to give him. After collecting my thoughts, I introduced myself, reminding him that we had met the previous night. Then I said: "I'm calling with bad news. Your father's illness worsened this morning. I encourage you and your family to come to the hospital as soon as possible to say goodbye."