Do You Have an FAQ Problem? - Coruzant Technologies

Frequently asked questions (FAQs) sound like a harmless annoyance from an outsider's perspective. Nearly every website has a page dedicated to the most common and mundane asks from curious visitors. But, from the inside of an organization, FAQs are anything but harmless. FAQs can have a paralyzing impact on internal support functions by creating helpdesk backlogs of unwanted low-value workloads that are being assigned to higher cost channels. This problem can be resolved with a combination of culture-focused strategy and smart technology.