Conversations with AI: Navigating the World of Consumers and Chatbots

One of the most visible ways artificial intelligence (AI) is entering the business world is the consumer-facing chatbot. This AI-powered virtual assistant uses natural language processing to understand key words and context from customers and help them without the use of a human representative. Naturally, this offers powerful incentives to companies looking to offer 24/7 customer service without ballooning costs. But how are consumers reacting to chatbots? Are they really an effective way to augment customer service or are they a finicky, early stage technology that still has too many bugs to work out?