Six digital transformation trends to watch in 2021

One of the biggest lessons Australia and New Zealand business leaders can take from the past 12 months is that a climate of uncertainty is now the new normal. The shift in customer behaviour brought about by the COVID-19 pandemic, coupled with rapid information technology changes, has already presented significant challenges. As a result, many organisations have had to bring forward their digital transformation plans and complete projects in weeks or months rather than years. During 2021, CIOs will have to work throughout their organisations and apply digital technologies and data to unlock new business opportunities. They must also work to promote a growth mindset that will help to unlock fresh innovation and agility. Adopting such a growth mindset will require CIOs and IT teams to embrace six key trends during the coming 12 months.