Chatbots Will Appeal to Modern Workers

Chatbots continue to be a hot topic among media, end users and vendor communities. This is no surprise, as chatbot technology -- which uses artificial intelligence (AI) to mimic human conversations -- is beginning to mature and offer more sophisticated solutions. This is primarily because of improved, AI-enabled language capabilities. As a result, more organizations are investing in chatbot development and deployment. In the 2019 Gartner CIO Survey, CIOs identified chatbots as the main AI-based application used in their enterprises.