Three RPA limitations that must be addressed to meet elevated expectations

Robotic process automation (RPA) is a software designed to streamline business processes using automated'bots' that take over repetitive, rules-based tasks from employees. Based on mimicking how humans interact with technology, these bots learn from existing business processes and follow rules to create efficient workflows. RPA is becoming extremely popular in businesses today as a means to ultimately improve efficiency by alleviating workers from these mundane tasks to focus on higher-value activities. However, RPA solutions are imperfect and the ability to meet business's expectations is constrained by a few limitations. RPA is designed to automate only parts of tasks that are made visible through a user interface, and does not have the capability to automate complex processes from end-to-end.