Amazon Sets Its Sights On Call Centers: Armed With Alexa And Lex

Amazon is setting its sights on another industry, this time it's call centers. In doing so, the company plans to use Alexa, Lex and also Polly in the said market. According to an article at Geek Wire, Amazon Web Services is developing a suite of cloud-based tools to sell to the enterprises that would manage call centers. Aside from its big plans of invading the call center industry, the company plans to incorporate its digital assistant Alexa to answer some questions on the phone as well as via text message. Amazon also plans to employ Lex, a chatbox building service that uses deep-learning technology similar to Alexa, and a text-to-speech program named Polly as well.