The next-gen Service Desk--Available today!

No industry is subject to waves of change as often as technology. It has a long reach, touching everything we use. So how do innovations, such as Machine Learning, AI and automation, affect the well-established technologies of Service Management? Because, as Zaid Ismail of AfroCentric Group explains, the two can no longer be separated. "Service management has become relevant across the enterprise, not just within IT." Research by IDC has recognized the need for continuous innovation. Traditional ITSM tools do not use the data and knowledge the Service Desk team records to help prioritize issues, which can negatively impact productivity and service levels if unresolved.