How We Built a Chatbot for Real People

The App ecosystem is broken. There are millions of apps out there, and it is hard to find that one that suits you. Platforms do not seem to be investing enough in improving their algorithms (or even applying AI at all) to make them more discoverable or relevant to individual users. For users, the experience with apps has become laborious: you open the app store, search for an app, scroll to find what you want, download it, install it, open it, sign up, go through a tutorial and voila! After a lot of clicks, you finally get to the real deal.