Chatbot business predictions

A chatbot is a designed tool powered by the rules of Artificial Intelligence (AI), acts as a simulator of human conversation for the purpose of automating a business process. Chatbots facilitate user interactions when placed within the messenger apps that act as a platform for supporting the bots. Chatbot acts as an intermediary, imitates human conversations by initiating live chats instantaneously and responding tirelessly to the user queries at any point in time. Chatbot optimises customer support operations and strengthens the relationship with the customers, supports digital marketing by interacting with brands in the easiest and fastest manner; as a result improves business responsiveness and customer satisfaction. One major advantage of bots is, they execute tasks in a human-like fashion through a set of automated personalised messages constantly learning and improving from interactions. Bots let you use the channel preferred by your customers, employees and stakeholders to communicate with you.