Creating Simple FAQ Chatbot using QnA Maker API - Sangadji Prabowo

Chatbot could be utilized to automate business-to-client interactions such as for creating customer service application. Not every task could be handled by the bot though, but it could handle a lot of tasks before some of the more complex ones are delegated to human. However, a lot of heavy-lifting is required to create the AI the bot, such as processing the input of the users, implementing the language understanding, training the machine, testing it, etc. Sometimes, we just want a simple bot that answers to frequently asked questions (FAQs). But different people ask differently, right? And maybe we are wondering how are we able to make our bot understand different questions that might have the same meaning and context.