Irish AI company EdgeTier raises €1.5m in funding

EdgeTier, an Irish start-up using artificial intelligence (AI) to improve customer service, has raised €1.5 million in a new funding round. The investment is to be used to to increase research and development efforts in its AI assistant known as Arthur, and for further international expansion. Arthur uses AI, analytics and automation to guide call centre staff through complex customer queries, resulting in speedier and more accurate responses. Founded in 2015 by Shane Lynn, Bert Lehane and Ciarán Tobin, the company recently edged out rival start-ups Webio, Data Chemist, VRAI and UrbanFox to win Enterprise Ireland's'digital disruptor' award. Last year the company also won'best start-up' at AI Ireland's awards and'best use of data science in a start-up' at the DatSci awards.