90% of APAC enterprises plan to deploy AI over the next 12 months: Report

Artificial Intelligence (AI) is expected to go mainstream in the APAC region by the end of 2023 with more than 88% of enterprises in the region already using or planning to use AI or machine learning (ML) applications over the next 12 months, according to an IDC report, jointly commissioned by Lenovo and AMD. "AI applications enable CIOs to analyze large volumes of information and create real-time insights to drive customer engagement and customer experience, managing growing complexity of a rapidly expanding geo-dispersed infrastructure for higher levels of resiliency and agility, and securing their IT operations against the backdrop of growing incidence of ransomware and malware attacks," said the IDC report, which was based on a study of over 900 CIOs & IT decision makers across Asia Pacific. The top three business processes in which enterprises are expected to incorporate AI/ML include IT operations, cybersecurity, and customer support and service, the study noted. "Organizations are seeking AI/ML to streamline IT operations, as till today there are organizations that take time to get a virtual machine allocated to a customer," said Amit Luthra, managing director for India at Lenovo ISG. Given that in the present business environment there are some workloads in the public cloud while some in the hybrid cloud, it becomes difficult to define the operations and ascertain who presides over what data, Luthra pointed out.