4 Ways Artificial Intelligence Boosts Workforce Productivity

Eighty-four percent of businesses see the use of artificial intelligence (AI) as "essential" to competitiveness, while half view the technology as "transformative," according to Tata Consultancy Services' Global Trend Study released in March 2017. AI, once limited to experimentation within large enterprises and R&D labs, is becoming an accessible and cost-feasible tool for all market segments -- including entrepreneurs and the businesses they run. But, as was the case with cloud computing and big data, broader availability of AI does not by default translate into productivity gains, better customer service or operational efficiency. As vendors bake AI into existing workforce communications and collaboration solutions, they must keep an eye firmly fixed on areas where AI can improve productivity. Here are five ways AI can do just that.