Council Post: Automation Shouldn't Just Be Part Of Your Digital Transformation Plans; It Should Be The Driver

Until this highly unusual year, "digital transformation," while a priority for many companies, was a gradual process for most. The Covid-19 pandemic -- with most companies not fully prepared for sudden remote work for the masses -- has thrown transformation into hyperspeed, with automation as a key technology in that push. Automation uses software to create repeatable instructions and processes that monitor and control the production and delivery of products and services. In layperson's terms, automation makes routine tasks easier and more efficient. From customer service chatbots to self-generating finance reports or moving data from one system to another, automation reduces the manual labor of repetitive tasks. Experience shows that automating high-volume, repetitive manual tasks is a win-win-win: It drives value for customers, empowers employees to take on more challenging work and bolsters the bottom line.