Retail Transformation: How Retail will Transform in 2022 - AskSid - Conversational AI Platform

The growing prominence of technology has greatly changed the landscape of retail over the years. AI-powered solutions are changing the nature of retail and 2022 will be a year for more change owing to the speed at which innovation is occurring and the added acceleration of digital adoption because of the Covid-19 pandemic. Customers' shopping habits have evolved, and retailers will have to evolve to match their needs. Experts believe that the line between digital and physical will blur in 2022 (source). Consumers will expect the efficiency and convenience that technology provides, in the physical world, and the personalized service that a human sales rep delivers, in the digital world.