ChatGPT Is A Window Into The Real Future Of Financial Services

Back in 2019, I wrote a piece for Wired making the rather obvious prediction that in time robots would take over from people in banking just as they have done in manufacturing. Was I predicting that you would be served by an android when you go into your local bank branch a decade from now? For one thing, you won't be going to a bank ten years from now under any circumstances -- whether in the metaverse or the universe -- and nor will anyone else. That is just the sort of tedious and time-consuming thing that robots should be doing instead of people, which is why I said that the big change in financial services will come not when banks are using AI, but when customers are. Last year here on Forbes I doubled down on this view of the future of financial services, saying the that the battle for future businesses will take place in a landscape across which customers' bots will roam to negotiate with their counterparts (ie, other bots at regulated financial institutions) to obtain the best possible product for their "owners".