4 Simple Rules to Make AI Chatbots a Force for Good

Chatbots are still considered an emerging technology, but their use is rapidly expanding among all businesses. Because chatbots offer many benefits, including better customer experiences, increased customer engagement and increased sales and conversion rates. Also, with the advancement of artificial intelligence, machine learning and natural language processing, chatbots are poised to become more and more intelligent -- which means even more businesses will adopt them. Business Insider experts predict that by 2020, 80 percent of enterprises will use chatbots. We don't quite know why the other 20 percent is shying away, but we hope the realization dawns upon them soon.