AI Platforms: How to Make the Smart Choice

These days, customer experiences increasingly need to be enabled with the help of intelligent technology. In the past months I have given some examples of how business areas can use AI to improve their part of customer engagements to enable better experiences. Now they have different AI's, but then what? It is time to connect some dots and talk platform. Talking platform does not mean that direct interactions and people are not important – on the contrary; but an increasing number of customers are using the web, social media, or an app to identify suitable products or services, or to resolve an issue, when needed.