Chatbots in a nutshell - The Digital Transformation People

Marketing scientist Kevin Gray asks Dr. Anna Farzindar of the University of Southern California about chatbots and the ways they are used. Is there a formal definition you prefer? Conversational or dialog agents are designed to communicate with us in human language. These software agents are deployed everywhere around us; when talking to your car, communicating with robots, or using your personal assistant on any device or smartphone, such as Alexa, Cortona, SIRI or Google Assistant. The term "chatbot" is often used in industry for conversational agents that can be integrated through any online messaging application.