Organizations Look to Artificial Intelligence to Drive Strategy

Artificial intelligence is no longer the stuff of science fiction, but is now front-and-center in the digital strategies of many organizations. Information Management spoke with Don Schuerman, chief technology officer and vice president of product marketing at Pegasystems, at the Gartner ITxpo conference in Orlando on what for data management and analytics, and how vendor companies are responding. Information Management: What are the most common themes you heard from conference participants? But moreover, they are looking for guidance as to how they can apply AI to their businesses. With emerging experience channels like chatbots and virtual assistants, enterprises want to satisfy their customers'digital expectations' by connecting them back to their existing CRM and legacy environment.