Removing Friction from Information Flows: Vital for a Successful Digital Transformation

A critical step in digital transformation is to enable the free flow of information throughout the enterprise. But various forms of friction can obstruct this flow. Friction is anything that slows down information access, information retrieval or information manipulation. One of the most obvious sources is the ongoing use of paper, which is still present in a surprisingly large number of business processes. Other sources of friction include inconsistent data architecture and naming conventions, poorly understood or user-unfriendly applications, the need for manual conversions or manipulations, and answering the same questions over and over again rather than resolving them and operationalizing the answer.