How Bots can change the customer experience and improve productivity in the Telecom Industry

Since the advent of Siri, personal digital assistants have been an exciting thing. We later saw Google Now and then came Microsoft's Cortana. While digital assistants can do a lot more there is another category, the bots. Many of us would have observed that replies to customers from telcos in social networks appear to be robotic in nature. According to our sources in the telecom industry, they aren't handled by bots yet.