Chatbots for eCommerce Industry Customer Service Chatbot - Putting Customers First

Even in the age when every other business is reaping the benefits of social media, the ecommerce sector remains ignorant on how to make optimum use of social media platforms. Rather than using these platforms for interacting like a normal user, the ecommerce sector uses it to constantly promote its products, services, and offers. Many retailers do not see anything wrong with this approach. But customers do not want to follow brands that constantly bombard promotional posts, which are no less than advertisements on their social media feeds. Brands are becoming more faceless than ever by implementing such marketing strategies, which do not realize the need to get more personalized when it comes to customer experience.