Chat-Bots will Automate Banking

The voice revolution is going to disrupt financial institutions and banking. This is simple, because with the rise of mobile banking, consumer voice interactions with chat-bots are going to be the most natural and most seamless communication method. How virtual personal assistants (VPAs) scale now, goes very quickly and how banking, and other huge institutions work, is about to change on a radical level. Interactive voice response (IVR) systems have been around for a while, but what if they were smarter, much smarter. As they can now learn in real-time about our needs, with a complete history of all of our interactions, the banking chat-bots will be able to personalize services to us at a level that will soon exceed the ability of a human customer service agent.