Creating the Business Case for Modern Support Services

In the age of digital transformation, technology is nearly impossible to keep up with. While bringing new technology solutions into every facet of your business can be enticing, budgets and resources rarely allow for it. In addition to this, customer support is considered to be a cost function instead of a growth function. After the pandemic, companies are now recognizing that customer support experience and customer support employee experience are imperative to the success of the organization. While this awareness is just starting up, leaders are bound by many different kinds of technologies.