Are Chatbots Ready To Provide Decent Customer Service?

With the proliferation of data and technology -- which has led to improvements in artificial intelligence and natural language interpretation -- it's now safe to assume we are rapidly entering the age of the chatbots. When we're conversing with a company online, we're quickly getting to the point where we don't know if we're talking to a human or a machine. Recently, I wanted to find out why my cell phone bill was going up. I figured online chat was the best way to see if my supplier could help. It started out fine, albeit a little fishy. I hope you are having a great day!