The Growth of Chatbots Usage in Customer Service Industry [Infographic]

The proliferation of chatbot madness did not start today. Introduced by Alan Turing, chatbox begun in the 1950s. The artificial intelligence industry is growing exponential with 2014 statistics showing that the artificial intelligence has hit $126 billion. One of the reasons for the rapid growth of chatbox popularity is that many companies around the world have started adding virtual assistant bots for the purposes of customer service. Initially, chatbots were created to identify keywords, patterns, and keywords and the earned the reputation of being one of the most sophisticated programs.