Artificial intelligence in health insurance: Smart claims management with self-learning software

At health insurers, artificial intelligence can strengthen claims management by systematically identifying and correcting errors while avoiding ineffective interventions. Artificial intelligence (AI) is one of the current megatrends emerging from the broader digitization of society and the economy. So far, these "smart" AI technologies have mainly attracted attention in the e-business, automotive, and consumer goods sectors. Siri, the automated voice on Apple's iPhone, or Alexa, Amazon's electronic shopping assistant, are two examples shaping public perception. Automated image recognition systems and self-driving cars are making a mark as well. The private sector has long recognized the potential inherent in the new technologies.