At Last, Customer Service Agents That Customers Can't Drive Crazy.

In the shifting landscape of IT and customer service, traditional approaches are reaching the limits of human capability. As call centers and help desks attempt to keep up with growing demand while lowering costs and improving performance, cognitive and artificial intelligence (AI) technology offers a solution that scales. The first phase of this transformation has already begun. By 2018, Gartner estimates that 30 percent of interactions with technology will be through conversations with smart machines. Soon, the receiver of your next customer service request will more than likely not be handled by a live human or occur on the phone. Frustrations with phone-based service are pushing people to opt for interactions via chat, text and email.