Three Ways AI Will Transform IT Service Management

Doron Gordon is CEO and Founder of Samanage. In the quest for smarter and faster services, IT departments are pioneers in deploying new methods and processes to improve internal service delivery. In the next 12 months, artificial intelligence (AI) will start driving new breakthrough features in service management that will result in unprecedented efficiencies for IT departments and organizations. By moving service management to the cloud, IT teams have shifted from primarily handling break-fix tickets to building comprehensive service catalogs to help empower employees to get work done faster and more effectively. Now, the next wave of disruption is driven by AI and fueled by unprecedented access to data insights that are available thanks to cloud services.