Proving efficiencies from AIOps in federal government -- GCN

Intelligent automation has changed everything, and as a result citizens expect to interact as easily with the government as they do with commercial online sites. That means filing a tax return, registering to vote or paying a parking ticket should be as simple as ordering a pack of batteries. And just as Americans trust Amazon will maintain the highest standard of security to keep data private, they also expect government agencies to protect their data and operations from external threats. However, three quarters of the federal technology budget is spent on operations and maintenance for legacy systems, according to IDC, which means citizens are not benefiting from the efficiencies that come from new technologies powered by artificial intelligence (AI) and machine learning (ML). To design a digital experience that matches citizen expectations, enterprise IT must move from a back-office support function into a strategic catalyst that unlocks value and enhances public-sector safety and productivity.