Council Post: The Customer Experience Is Finally Seeing Some Magical Moments Powered By AI At Scale

Abhi is the Co-founder & Chief of Product, Tech @ Zylotech with rich experience across AI and customer data management led revenue-ops. Consumers have high expectations when engaging with brands, whether those brands are B2C or B2B. They expect companies they engage with to be omnichannel, engaging with them on multiple devices and all channels, with quality and consistent experiences across all channels. They expect immediacy for nearly everything from answers to questions with relevant content to personalized recommendations and contextualized offers. And they expect interactions with brands to be personalized based on their needs at the moment, not just on their broader needs.