5 ways to use chatbots in your business

Customer Support: providing answers to frequently asked questions or replying to simple factual questions such as "when's the next train to Cardiff?" or "what's my credit card balance?" A more complex, application-driven chatbot could handle account applications, insurance claims or other situations where the customer needs to be guided through filling out a form. Concierge Services: performing repetitive tasks where the user needs to specify some parameters such as time and place. For example, a travel chatbot could help them find and book a hotel room near all the attractions they want to visit, and a booking chatbot could make an appointment at the hairdresser or GP on a convenient day. Over time, the chatbot could learn the user's preferences and ask, "shall I book your usual?"