Impact of artificial intelligence on public sector services - OpenText Blogs

In a quest for use cases for Artificial Intelligence (AI) in the public sector or public services, I reviewed some of the recent discussions and research papers. The Dean and CEO of the Northeastern University, P.K. Agarwal built his career fostering the industry interactions particularly in the Public Services space. In his view public sector services are going through a growing up process which he terms as eServices PK's Ladder 2.0. PK explains that the public-sector services today have actually grown faster than the initial hypothesis and in some regions the services are in the "Integrate" phase already. He has demonstrated his "CAL-BOT" a mobile application that integrates with voice, payment gateways and allows the phone user to transact with various public utilities including DMV, courts etc.