As chatbots take hold, banks have their pick of styles

There's been a lot of chatter in banking circles lately about chatbots. Of course, as with most things in nascent technology, that chatter is a bit divided on whether chatbots are ready for primetime. Barclays, Societe Generale, USAA, BBVA, and Capital One have begun actively experimenting with them. Bank of America has said it will roll out a chatbot named "erica" this year. As she demoed erica at Money 2020 this year, Michelle Moore, the bank's head of digital banking, said it will be "the trusted adviser to our 45 million households."