5 Chatbot Trends To Watch In 2019

Just a few years ago the idea that artificial intelligence would be able to help customers with their questions and problems could still be called a futuristic fantasy. Being able to use chatbots was not a realistic option, no matter the size of the organization. By now chatbots or digital assistants have grown so much that they can play an important role in modern-day customer service. That's why a growing number of enterprises is starting to implement chatbots into their services. Brands are starting to experiment more, and customers have reached a technological literacy, which makes the use of this kind of AI-based features in customer service a lot easier.