How data analytics, artificial intelligence will help PFAs enhance customer service

The importance of Artificial Intelligence (AI), Data Analytics and Big Data in helping business drive transformation and customer management has attracted the attention of Pension Fund Administrators(PFAs) and players in the pension industry. According them, these have a key role to play in shaping how industries evolve, and has become a massive force driving the transformation of all businesses in today's world. With this in mind the Pension Fund Operators Association of Nigeria (PenOp) recently put together a seminar for the industry to educate and show the benefits of adopting AI and data analytics. The seminar was tagged: "What has Data Analytics, Artificial Intelligence (AI) and Big Data got to do with Pensions?'' The online session, which was open to pension professionals sought to answer questions such as: What does AI have to do with the pension industry?