How ChatGPT will transform customer service

The advent of ChatGPT seems to represent a quantum leap in the capacity of artificial intelligence (AI) to reshape the world we live in. Things are moving quickly, and organisations must begin now to think about how they can harness the power of AI to improve their performance beyond what basic process automation has long made possible. Customer service is especially ripe for the kind of improvements that AI can bring. Whether for providers of consumer goods or services ranging from healthcare to insurance and financial products--customer service operations have long been plagued by chronic inefficiencies. AI can help to reverse that.