How is Artificial Intelligence redefining the financial services landscape Forbes India Blog

Picture this: US-based banking and financial services major Wells Fargo started piloting an AI-driven Facebook chatbot early last year. It responds to queries from customers, like the current balance in their accounts, and even helps them locate the nearest bank ATM – all through Facebook Messenger. AI has emerged as a powerful disruptor in the Financial Services industry. And most players have already hopped on to the AI bandwagon. In another couple of years, widespread adoption of cognitive systems and AI is expected to boost worldwide revenues.