20 AI Predictions for 2020

We've seen companies make strides in how they use artificial intelligence (AI) technology throughout their businesses. As 2019 ended, I reflected on what to expect with AI in 2020. I reviewed the results from a research report we'll publish soon, and I also reached out to colleagues and friends to get their thoughts. Here's what to pay attention to in the new year for AI. As companies take incremental steps to adopt AI and machine learning, the expectation is that AI will eventually be used in all parts of the business.