1-800-Flowers Has A Firmly Rooted Culture Of Customer Service

With Valentine's Day just around the corner, let's consider a company that we can all learn a few customer service lessons from, 1-800-Flowers. The company is innovative and totally focused on the customer. It all started in 1976. Jim McCann was an entrepreneur who owned several flower shops in the New York City area. Ten years later, he acquired the 1-800-Flowers phone number from another company that was going out of business.