AI is trying to prevent online shoppers from ditching their carts

TechRepublic's Karen Roby talked with Will Hayes, CEO of Lucidworks, about how artificial intelligence can better help retailers understand customer intent when shopping online. The following is an edited transcript of their conversation. Karen Roby: We all have a tendency, I think, from time-to-time to abandon our carts. We put something in, we take it out, or we just leave it there and we go onto the next site. What typically happens with shoppers, Will?