AI driven customer support with Intercom and IBM Watson

Not every customer that reaches out for support is a happy camper. When an unhappy customer walks through the door you want to react instantly to avoid any bad escalation. But tracking the mood of conversations at scale is hard. Luckily IBM Watson comes to rescue us with its Tone Analyzer APIs. We used it with Intercom and created a Stamplay app to keep track of our users emotions during the conversation and trigger alerts in case something goes wrong.