What does the future of work look like?

Advancements in technology are rapidly transforming the modern workplace, whether via mobile hardware such as tablets, hybrids and smartphones or software in the form of collaboration and video conferencing tools that make it possible for employees to work together as if they're in the same room. A key consideration when thinking about the future of the workplace is the role of automation and whether this will transform the nature of our current job roles. For example, some customer services may be replaced with AI that can identify a customer's problem using voice and context recognition and find a solution without a human even being involved. Added to that, business intelligence and AI will help companies learn more about their customers, so employees can focus on innovation to transform their businesses. In this digital era of email, virtual meetings and collaboration tools, it is easy, convenient and often more productive to work remotely.