Smart companies are using chatbots as an opportunity during COVID19. Are you? - Express Computer

It was somewhere mid-March 2020. Sai, Head of the customer experience at a leading multinational company, opened his eyes in the morning to the sound of back-to-back notifications he was receiving. He reached out to his mobile only to view Twitter buzzing with complaints from customers. Most of them tagged the organization with memes on non-responsive customer support while others were appalled at the company's inability to address the queries properly. Slowly, the fire spread to other social media platforms as well.