Citi, Deutsche Bank react to customer digital demands with AI & Beacon technology

Banks are working to meet digital disruption head-on as they look to meet customer demands with technologies such as beacon technology and Artificial Intelligence. Citi Bank is deploying beacon technology across a number of its Smart Banking branches in Manhattan. The trial, which will see Bluetooth Smart Beacons give customers cardless entry into ATM lobbies after hours, comes as part of an on-going drive to bring in new technologies. Citi is hoping to use the technology from Gimblar to let customers use their iPhone or iWatch to access the bank even when it is not open. The bank has also recently launched a voice biometrics solution to verify a customer's identify within the first few seconds of call.