Angry customers are shaping the future of AI VentureBeat AI

Have you ever yelled at a customer service agent over the phone? If you answered yes to the latter, then thanks, you've made a significant contribution to the evolution of artificial intelligence. That's because virtual assistants, and the machine learning "brains" behind them, need exposure to natural human language to learn and adapt to the world around them. And how you speak to them is very important. Picking up the intricacies of spoken language requires exposure to slang, back-and-forth conversations, figures of speech, new words, curses, and everything else that's fluid to the human ear.