Analyzing and optimizing Amazon Lex conversations using Dashbot Amazon Web Services

This post is co-written by Arte Merritt, co-founder and CEO of Dashbot. In their own words, "Dashbot is an analytics platform for chatbots and voice skills that enables enterprises to increase engagement, satisfaction, and conversions through actionable insights and tools." After you have deployed a bot, it is critical to analyze bot interactions, learn from this analysis, and use these learnings to improve the end-user experience. Conversational interfaces are easier to analyze than websites and mobile applications. You can infer user behavior directly from conversations instead of guessing what your users want by stitching together page views and choosing events.